Privacy Policy

1 Introduction

This Privacy Policy (the "Policy") is published by yoktogel (hereinafter referred to as "yoktogel", "we", "us", or "our"), the operator of the online gaming and sports betting platform accessible at yoktogel.cam. It applies to all users of the Platform, including registered players and visitors who browse without registering.

We are committed to protecting the privacy and personal data of everyone who interacts with yoktogel. This Policy describes how we collect, receive, use, store, process, transfer, protect, and disclose personal data in connection with your use of the Platform and its associated services — including live casino games, sports betting (covering Liga Super Malaysia, EPL, UFC, and other markets), slot games, lottery products, bonus programmes, and customer support functions.

By accessing or using the Platform, you acknowledge that you have read and understood this Policy. If you do not agree to the collection and processing of your data as described herein, please discontinue use of the Platform. This Policy should be read in conjunction with our Terms & Conditions.

2 Definitions

For the purposes of this Policy, the following terms have the meanings set out below:

• "Personal Data" means any information that identifies or could reasonably identify a living individual, directly or in combination with other data.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, or deletion.
• "Data Controller" means yoktogel, as the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" means any third party that processes Personal Data on our behalf under our instructions.
• "Consent" means any freely given, specific, informed, and unambiguous indication of a data subject's agreement to the processing of their Personal Data.
• "Player" or "User" means any individual who registers or uses the yoktogel Platform.
• "Platform" means the yoktogel online gaming service accessible at yoktogel.cam.
• "KYC" means Know Your Customer — identity verification procedures conducted to satisfy anti-money laundering and fraud prevention requirements.

3 Personal Data We Collect

Yoktogel collects Personal Data across several categories, depending on your interaction with the Platform. The categories of data we may hold about you are set out in the table below:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, health data, or sexual orientation. If you voluntarily disclose such information in communications with us, it will be treated with the highest level of confidentiality and not processed beyond what is strictly necessary to respond to your query.

4 How We Collect Personal Data

We collect Personal Data through the following means:

4.1 Directly from You

When you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, respond to a survey, or communicate with us by any means — you provide Personal Data directly to us. This includes information you enter into forms on the Platform and documents you upload as part of identity verification.

4.2 Automatically through Your Use of the Platform

When you access the Platform, we automatically collect Technical Data and Usage Data through standard server log files, cookies, and similar tracking technologies. This data is collected whenever you browse, log in, play games, place bets, or interact with any feature of the Platform.

4.3 From Third-Party Payment Providers

When you complete a deposit or withdrawal via a Malaysian payment provider — such as Maybank2u, CIMB Clicks, Public Bank online banking, DuitNow, FPX, Touch 'n Go eWallet, Boost, or GrabPay — our payment processing partners may share transaction confirmation data and relevant identifiers with us to reconcile your Account. We do not receive or store your full banking credentials.

4.4 From Identity Verification Service Providers

In connection with KYC compliance, we may engage accredited third-party identity verification services to assist with document authentication and sanctions screening. These providers process your data under our instructions and under data processing agreements that bind them to equivalent data protection standards.

5 Purposes of Data Processing

Yoktogel processes your Personal Data for the following specific purposes:

• Account Registration and Management: Creating and maintaining your player account, verifying your identity, and managing your account preferences and settings.
• Payment Processing: Processing MYR deposits via Maybank, CIMB, Public Bank, Hong Leong, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and cryptocurrencies; processing withdrawal requests; reconciling transaction records.
• KYC and Anti-Money Laundering Compliance: Verifying player identity and age (minimum 21 years), screening against sanctions and politically exposed persons (PEP) lists, and satisfying our obligations under our operating licence.
• Service Delivery: Operating the Platform, delivering games, processing bets, calculating and paying winnings, and maintaining your gaming history.
• Security and Fraud Prevention: Detecting, investigating, and preventing fraudulent activity, bonus abuse, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• Platform Improvement: Analysing aggregated and anonymised usage data to understand how players interact with the Platform and to improve functionality, game selection, and user experience.
• Customer Support: Responding to queries, complaints, and requests submitted through live chat, email, or other support channels.
• Responsible Gambling: Monitoring gambling patterns for signs of problem gambling; enforcing self-exclusion and deposit limit requests; complying with responsible gaming obligations.
• Legal and Regulatory Compliance: Satisfying reporting obligations, responding to lawful requests from regulatory or law enforcement authorities, and enforcing our legal rights.
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. You may opt out at any time.

6 Legal Bases for Processing

Where yoktogel is subject to international data protection frameworks, we rely on the following legal bases for processing your Personal Data:

• Contractual Necessity: Processing required to perform our obligations to you under the Terms & Conditions — including account management, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with our KYC, anti-money laundering, and licensing obligations under applicable international regulatory frameworks.
• Legitimate Interests: Processing necessary to pursue our legitimate business interests — including fraud prevention, platform security, and service improvement — where these interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given consent — most notably in relation to marketing communications. Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

7 Data Sharing & Disclosure

Yoktogel does not sell, rent, or trade your Personal Data. We share your data only in the following limited circumstances:

7.1 Authorised Service Providers (Data Processors)

We engage trusted third-party service providers who process Personal Data on our behalf under written data processing agreements. These include payment processing partners, KYC and identity verification providers, hosting and cloud infrastructure providers, and customer support platform operators. All processors are contractually bound to process data only on our instructions and to apply appropriate security measures.

7.2 Legal and Regulatory Disclosure

We may disclose Personal Data to regulatory authorities, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to establish, exercise, or defend legal claims. We will endeavour to notify you of any such disclosure where permitted by law.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of some or all of yoktogel's assets, your Personal Data may be transferred to the acquiring entity as part of that transaction. We will notify affected users in advance of any such transfer and will ensure the acquiring entity is bound by data protection obligations equivalent to those in this Policy.

7.4 With Your Consent

We may share your data with third parties for purposes not listed above where you have given explicit informed consent. You may withdraw such consent at any time.

8 International Data Transfers

As an internationally operating platform, yoktogel may transfer your Personal Data to jurisdictions outside Malaysia in connection with the services we provide — including to our licensed operating entity, hosting infrastructure, and authorised service providers located in other countries.

Where we transfer Personal Data internationally, we apply appropriate safeguards to ensure that your data receives a level of protection substantially equivalent to international data protection standards. Such safeguards may include standard contractual clauses, binding corporate rules, or transfers to jurisdictions with adequate data protection frameworks as recognised under applicable law.

You may request further information about the safeguards applicable to any specific international transfer by contacting our support team.

9 Data Retention

Yoktogel retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, and in compliance with our legal and regulatory obligations. The following general retention principles apply:

• Active Account Data: Retained for the duration of your active account relationship with yoktogel.
• Transaction and Financial Records: Retained for a minimum of seven (7) years following the transaction date, in compliance with anti-money laundering record-keeping requirements under our operating licence.
• KYC and Identity Documents: Retained for the duration of your account and for a minimum of five (5) years following account closure, or longer where required by applicable regulatory obligations.
• Customer Support Communications: Retained for three (3) years from the date of the most recent communication in a given matter.
• Technical and Usage Data: Aggregated and anonymised data may be retained indefinitely for analytical purposes. Non-anonymised technical logs are typically retained for thirteen (13) months.
• Marketing Preferences: Retained until you withdraw consent or close your account, whichever is earlier.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in a manner that prevents re-identification.

10 Security Measures

Yoktogel applies technical and organisational security measures designed to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data fields at rest, including financial identifiers and identity document references.
• Role-based access controls ensuring that only authorised personnel with a legitimate need can access your Personal Data.
• Regular third-party penetration testing and security audits of our platform infrastructure.
• Multi-factor authentication requirements for administrative platform access.
• Segregation of player funds from operational accounts, ensuring financial data integrity.
• Incident response procedures for prompt detection, containment, and notification of personal data breaches where required.

Notwithstanding these measures, no method of electronic transmission or storage is entirely free from risk. Yoktogel will notify affected users of any material data security incident affecting their Personal Data where required by applicable data protection obligations.

11 Cookies & Tracking Technologies

11.1 What Are Cookies?

Cookies are small text files placed on your device by a website you visit. They are widely used to make websites function correctly and to provide analytical information to site operators. Similar technologies include web beacons, pixel tags, and local storage objects.

11.2 How Yoktogel Uses Cookies

We use the following categories of cookies:

• Strictly Necessary Cookies: Required for the Platform to function. These include session cookies that maintain your login state and security tokens. These cannot be disabled without affecting your ability to use the Platform.
• Functional Cookies: Remember your preferences such as language settings, game display options, and notification preferences.
• Analytical / Performance Cookies: Collect anonymous data about how users interact with the Platform to help us improve performance and user experience. Data is aggregated and not linked to identifiable individuals.

We do not place third-party advertising cookies or allow external ad networks to track your activity across other websites through our Platform.

11.3 Managing Cookies

You can manage or disable cookies through your browser settings. Disabling strictly necessary cookies may impair your ability to use the Platform. Disabling analytical cookies will not affect your gaming experience. Browser-specific cookie management instructions are available through your browser's help documentation.

12 Your Data Rights

Depending on your location and the data protection framework applicable to your relationship with yoktogel, you may hold some or all of the following rights in relation to your Personal Data:

To exercise any of the above rights, please contact our support team as described in Section 16. We will respond to all verified requests within thirty (30) calendar days. Requests may be subject to identity verification before we can action them.

13 Children & Minors

The yoktogel Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect, process, or retain Personal Data from any individual under the age of 21.

All account registrations are subject to age verification as part of our KYC process. If we become aware that Personal Data has been provided by or relates to an individual under 21 years of age, we will immediately suspend the associated account, delete all collected data, and return any deposited funds.

If you have reason to believe that a minor has registered an account on our Platform, please notify our support team immediately at [email protected] (plain text — not a clickable link).

14 Third-Party Links & Services

The yoktogel Platform may contain references to or integrations with third-party services — most notably our payment processing partners, including Malaysian banks and e-wallet providers. When you are redirected to a third-party service to complete a payment transaction, you are subject to that third party's own privacy policy and terms of service.

Yoktogel is not responsible for the privacy practices or data handling procedures of third-party services, even where access is initiated through the Platform. We encourage you to review the privacy notices of any third-party services you interact with in connection with your use of yoktogel.

15 Changes to This Privacy Policy

Yoktogel reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory guidance, or operational requirements. The "Last Updated" date displayed at the top of this page will be revised accordingly whenever material changes are made.

Where changes are material — meaning they meaningfully affect how we collect or use your data, or affect your rights — we will endeavour to notify registered users in advance via email or a prominent notice on the Platform. Your continued use of the Platform following publication of updated Terms constitutes acceptance of the revised Policy.

We recommend reviewing this page periodically. Previous versions of this Policy are available upon written request to our support team.

16 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or your Personal Data, please reach our Data Privacy team through the following channels: